Terms of Service

Welcome to Fledge.

These Terms of Service (“Terms”) govern your access to and use of thefledge.ai and the related applications, products, features, and services offered by Social Gains LLC, doing business as Fledge (“Fledge,” “we,” “us,” or “our”).

Fledge is an educational technology platform that helps students learn, practice, and build confidence through personalized study tools and artificial intelligence.

By creating an account, purchasing a subscription, or using Fledge, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, please do not use the Services.

1. Eligibility

Fledge is intended for individuals aged 13 and older.

You must be at least 13 years old to create an account or use the Services. If you are under 18, you must have permission from a parent or legal guardian, who should review these Terms with you.

By using Fledge, you confirm that you meet these requirements and that the information you provide during registration is accurate.

We may suspend or close accounts that do not meet our eligibility requirements.

Fledge does not currently offer accounts for children under 13. Any future access for younger students will be subject to separate requirements and appropriate parental consent procedures.

2. Our Services

Fledge provides educational tools designed to help students understand, retain, and practice information.

Features may include study notes, flashcards, multiple-choice quizzes, written assessments, practice tests, AI tutoring, personalized study recommendations, progress tracking, and other learning resources.

Some features use artificial intelligence to process uploaded materials and generate personalized study content.

We may introduce new features, improve existing tools, or make reasonable changes to the Services as the platform develops.

Certain features may require a paid subscription or be subject to usage limits.

Fledge is a supplemental learning resource. We are not an accredited school, tutoring institution, or examination authority.

3. Accounts and Security

You are responsible for maintaining the security of your account and login credentials.

You agree to provide accurate registration information, keep your account details reasonably up to date, and notify us promptly if you suspect unauthorized access.

Accounts are intended for individual use unless a particular plan expressly permits otherwise.

You may not sell, transfer, or share account access in a manner that circumvents subscription limits or compromises account security.

We may take reasonable steps to protect accounts, investigate suspicious activity, and prevent unauthorized use.

4. AI-Generated Content

Fledge uses artificial intelligence to help create educational resources, explanations, practice questions, and other study materials.

Although we aim to provide accurate and helpful content, artificial intelligence can produce incorrect, incomplete, outdated, or misleading information.

For this reason, you should review important information against your original study materials, textbooks, instructors, or other reliable sources.

Fledge does not guarantee that generated content will be error-free or that use of the Services will result in any particular grade, examination score, academic improvement, or educational outcome.

AI-generated feedback and assessments are intended to support learning. They should not be treated as official academic evaluations.

You remain responsible for how you use information generated through the Services.

5. Uploaded Materials

Fledge allows users to upload documents, photographs, presentations, notes, and other educational content to create personalized study resources.

You retain any ownership rights you hold in the original materials you upload.

By submitting content, you grant Social Gains LLC a non-exclusive, worldwide, royalty-free license to store, reproduce, process, analyze, and transform that content as reasonably necessary to provide, maintain, secure, and operate the Services.

This license also permits processing by service providers acting on our behalf, subject to applicable agreements and our Privacy Policy.

You represent that you own your uploaded materials or have the rights and permissions necessary to upload and process them.

You may not upload materials that unlawfully infringe intellectual property rights, contain malicious software, violate another person's privacy, or otherwise violate applicable law.

We may restrict or remove content when reasonably necessary to address legal, security, or policy concerns.

We do not claim ownership of your original uploaded materials.

6. Generated Study Resources

Subject to applicable law, third-party rights, and these Terms, you may use study materials generated through your account for personal educational purposes.

AI-generated materials may resemble content generated for other users. Fledge does not guarantee that generated content is unique, copyrightable, or suitable for exclusive ownership.

You may not use generated content to infringe another person's rights or violate academic integrity requirements.

The underlying Fledge software, proprietary systems, interface, branding, and technology remain the property of Social Gains LLC or its licensors.

7. Academic Integrity

Fledge exists to support learning and independent study.

You are responsible for complying with the academic integrity policies of your school, university, examination provider, or educational institution.

You may not use Fledge to facilitate cheating, submit unauthorized AI-generated work as your own, or misrepresent your academic performance.

We may restrict accounts used for unlawful activity or serious violations of these Terms.

8. Subscription Plans and Pricing

Fledge offers free and paid subscription options.

Free accounts may have limits on usage, uploads, generated content, or available features.

Paid plans provide access to the features and allowances described on our pricing page or during checkout.

Prices, billing periods, and included features are presented before purchase.

By subscribing to a paid plan, you authorize Fledge and its payment processor to charge your selected payment method for the applicable subscription fees and taxes.

Automatic Renewal

Unless otherwise stated during checkout, paid subscriptions renew automatically at the end of each billing period.

Your payment method will be charged at the then-applicable subscription rate unless you cancel before the next renewal.

The renewal frequency, price, and applicable terms will be disclosed before you subscribe.

Cancellation

You may cancel your subscription through your account settings or the subscription management portal.

Cancellation prevents future renewal charges. Unless otherwise required by law or stated at checkout, paid access remains available until the end of the current billing period.

Refunds

Except where required by applicable law or expressly stated in a separate offer, subscription fees are nonrefundable after the applicable billing period begins.

Refund requests may be submitted to support@thefledge.ai and will be reviewed individually.

This policy does not limit any refund, cancellation, or consumer protection rights provided by applicable law.

Changes to Subscription Pricing

We may update subscription prices or plan features.

For changes affecting existing paid subscriptions, we will provide advance notice and obtain consent when required by law.

9. Payments

Fledge uses Stripe and may use other authorized payment providers to process transactions.

Payment information submitted through these providers is handled in accordance with their applicable security standards and privacy practices.

You agree to maintain accurate billing information and a valid payment method for any active paid subscription.

If a payment cannot be processed, we may attempt to collect the outstanding amount, request updated payment details, or temporarily restrict paid features.

We will not charge fees that have not been disclosed or otherwise authorized in accordance with applicable law.

10. Acceptable Use

You agree to use Fledge lawfully and responsibly.

You may not:

• Attempt to access another user's account without authorization.
• Interfere with the security, availability, or operation of the Services.
• Upload malicious software, unlawful content, or materials that violate another person's rights.
• Circumvent subscription limits, payment requirements, or security controls.
• Scrape or systematically extract platform data without authorization.
• Reverse engineer proprietary technology except where expressly permitted by law.
• Resell or commercially exploit the Services without written permission.
• Use automated systems in ways that impose unreasonable demands on our infrastructure.
• Misrepresent your identity or engage in fraudulent activity.

We may investigate suspected violations and take proportionate action to protect users and the platform.

11. Intellectual Property

The Fledge name, logo, mascot, software, interface, original graphics, website design, and other proprietary materials are owned by Social Gains LLC or its licensors.

These materials are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for lawful purposes consistent with these Terms.

This license does not transfer ownership of our intellectual property.

You may not reproduce, distribute, modify, or commercially exploit our proprietary materials without authorization, except where permitted by law.

12. Privacy and Student Information

We take the privacy of our users seriously, particularly because Fledge serves students.

Our Privacy Policy explains the categories of personal information we collect, how we use and disclose that information, our retention practices, and the rights available to users.

Information processed through Fledge may include account details, uploaded educational materials, generated study content, learning activity, and information necessary to operate subscriptions.

We encourage users not to upload unnecessary sensitive personal information, including financial records, identification documents, medical information, or confidential information belonging to others.

Personal information is handled in accordance with our Privacy Policy and applicable law.

13. Third-Party Services

Fledge relies on third-party technology providers to support certain features, including hosting, payment processing, authentication, and artificial intelligence functionality.

Some third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party products or services outside our control, except where applicable law provides otherwise.

14. Availability and Platform Changes

We work to provide a reliable and accessible learning experience.

However, we cannot guarantee uninterrupted access or that the Services will always operate without errors.

Temporary interruptions may occur due to maintenance, technical issues, security incidents, infrastructure changes, or third-party disruptions.

We may modify or discontinue features for operational, technical, legal, or business reasons.

Where changes materially affect a paid subscription, we will provide appropriate notice and honor applicable consumer rights.

15. Account Deletion and Termination

You may request deletion of your Fledge account through available account settings or by contacting support@thefledge.ai.

We may suspend or terminate an account if it materially violates these Terms, presents a security risk, or is used for fraudulent or unlawful purposes.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Account deletion does not automatically eliminate legal recordkeeping obligations or information that must be retained for legitimate purposes described in our Privacy Policy.

If you have an active subscription, you should cancel it through the available billing management process before deleting your account.

16. Disclaimer of Warranties

To the extent permitted by applicable law, Fledge is provided on an “as is” and “as available” basis.

We do not guarantee specific educational outcomes, uninterrupted availability, or the complete accuracy of AI-generated materials.

To the maximum extent permitted by law, Social Gains LLC disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Social Gains LLC and its officers, employees, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of Fledge.

This includes, where legally permissible, losses associated with interrupted service, inaccurate study materials, lost data, or academic outcomes.

To the extent permitted by law, our aggregate liability for claims arising from the Services will not exceed the greater of $100 or the amount you paid Fledge during the 12 months preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify Social Gains LLC against third-party claims, damages, and reasonable expenses resulting from your unlawful conduct, infringement of another person's rights, or material violation of these Terms.

This obligation applies only to the extent the claim results from conduct for which you are legally responsible.

19. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-law principles.

If a dispute arises, we encourage you to contact support@thefledge.ai so we can attempt to resolve the matter informally.

If the dispute cannot be resolved, either party may pursue available legal remedies in a court of competent jurisdiction.

Nothing in these Terms limits mandatory consumer protections or legal rights that cannot be waived under applicable law.

20. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices, legal requirements, or operating procedures.

If material changes are made, we will provide reasonable notice through the website, email, or another appropriate method.

The updated Terms will identify their effective date.

Where legally required, we will obtain consent before changes take effect.

Continued use of the Services after revised Terms become effective constitutes acceptance where permitted by law.

21. Contact Information

For questions about these Terms, subscriptions, account management, or the Services, please contact:

Fledge
Operated by Social Gains LLC
1 Swanton Way
Georgetown, MA 01833
United States

Email: support@thefledge.ai
Website: https://thefledge.ai

© 2026 Social Gains LLC. All rights reserved.